Visitor

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1 Message

10/02/2026 3:39 PM

Introductory rate ending. When should I switch plans

my introductory rate is ending and I just paid my last bill for that service but my Xfinity shows they’re switching me to a higher plan than I want. When should I switch to the plan I want so that I keep the rate I currently have until I absolutely have to get a new plan. 

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Official Employee

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3.7K Messages

8 hours ago

 

user_neiznv Thank you for reaching out! If your current promotion is expiring, I would recommend we review your account for a new possible promotion moving forward before your next billing cycle. Unfortunately, we don't have a way to extend current promotions. Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! Members that have Xfinity Internet in the home are already eligible for Xfinity Mobile. There are no line fees, members pay for the data plan you choose each month. You have an option to bring your devices if compatible, and you can purchase a new device upfront, or on a payment plan. We just updated our data plans, the first line of Mobile Select is starting at $30.00 per month or $45.00 per month for Mobile Plus. Have you considered switching mobile providers, or are you already a Xfinity Mobile member? 
 
 
 
 
 

 

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