Visitor
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4 Messages
Introductory Offer Not Honored – Free Unlimited Data & $200 Amazon Card Missing
I’m posting here out of sheer frustration and in hopes of finally getting this resolved.
When I originally signed up for Xfinity, I selected an introductory offer that clearly included 1 year of free unlimited data and a $200 Amazon gift card. Unfortunately, I’ve received neither.
To make matters worse, I recently received an email notifying me that I’m over my data limit — despite the fact that unlimited data is supposed to be part of my plan. I’ve checked my account online, and it still shows that I’m on the plan that includes free unlimited data. So why am I being charged?
I’ve already contacted customer service by phone and spoke with another team online, but no one has offered a resolution. Instead, they repeatedly try to upsell me on the same unlimited data plan that I should already have for free under the promotional offer. When I point this out, I’m told that the offer no longer exists — but that’s simply not true, and regardless, I signed up while it was active.
It’s incredibly disheartening to feel like I’m being ignored and steered toward paying for something that should already be included in my current plan. I would appreciate it if someone from Xfinity who has the authority to correct this would actually take a look at my account and honor the terms of the offer I signed up for.
This shouldn’t be this difficult. Please make it right.
XfinityJosephA
Official Employee
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1.7K Messages
1 month ago
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theloniusbone
Visitor
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4 Messages
19 days ago
I wanted to provide an update and express my continued frustration with Xfinity.
While I was finally able to get the free unlimited data that was included in my original sign-up offer, it didn’t happen without a fight. Multiple reps claimed they couldn’t find the promotion in my account and tried to upsell me on a paid unlimited data plan — even though I had already been promised a full year for free. It was only after I provided screenshots that they finally acknowledged it and made the change.
Now, I’m still waiting on the $200 Amazon gift card that was also part of the same promotional offer. And based on how things have gone so far, it honestly feels like Xfinity is hoping I’ll just forget about it or give up — as if the offer never existed.
It's become clear that what’s being called "customer support" is really just sales under another name. I’ve been misled, pressured, and ignored at every step — all for benefits that were clearly advertised and that I have proof of.
I’m asking again for someone at Xfinity who can actually resolve issues — not just deflect or upsell — to step in and make this right.
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