1 Message
interruption credit
Having many days of internet interruption in the past few months, some during normal business hours and lasting more than 4 hours. Claimed interruption credit online, got $5 credit twice for 2 incidents in June and July, but got error message "Your account isn't eligible for a credit at this time" when trying to claim credit for last few incidents in August.
EG
Expert
•
111.7K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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