Internet/Voice Equipment Charge

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hey there, @user_pe8ecr! Thanks for taking the time to visit our Xfinity Community Forum, and for posting this billing concern. It sounds like we may have unreturned equipment listed on your account, which could account for multiple modem charges each month. For something like this, it's best if we take a closer look and see what can be done to resolve it once and for all. But don't worry! You're in great hands with our Digital Care Team :) We're amazing to work with because we'll always do whatever we can to review and resolve issues quickly. May I please have you send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!