2 Messages
Internet/Voice Equipment $15.00 inactive
I have been being charged $15.00 for this item on my statement:
Internet/Voice Equipment $15.00
It states that this item is inactive and not being used and that I should return the equipment to stop the charge.
What item is this? I am using the Xfinity modem you sent me and am being fairly charged $15.00 for it. However, I am not aware of a second piece of equipment. Please cancel this charge and reimburse my for any months that you did charge me for it.
Thank You
XfinityEricB
Official Employee
•
1.8K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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