Visitor
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1 Message
Internet-only plan migration while preserving a legacy Xfinity Home Secure plan
Online plan builder wipes out my existing "everything."
I need help changing only my Internet plan to the current 1 Gig plan while preserving my existing Xfinity Home Secure $45 plan and touchscreen lease. The online Plan Builder replaces my existing security plan with the current $65 option, so I cannot safely complete the change online. I use customer-owned Internet equipment and want to keep it. Please assist with an Internet-only plan change without altering my Home service.
Thanks homies.
XfinityDuron
Official Employee
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966 Messages
8 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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