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user_aaksef, Hi there! Thank you for letting us know. Would you like us to look further into the agreement? Would you mind also sharing a screenshot of the email without any personal information? We are happy to review it with you and your account to confirm whether the installment plan has been fully completed and whether any additional payments remain. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.