Hi there, I hope your day is going well. Thank you so much for reaching out to us regarding your credit concerns. Did you know you can now request a credit online for the time the service was down. Here is a link on how to Request a credit from the Xfinity Assistant.
If you qualify for a credit:
Xfinity Assistant will confirm that a credit will be issued. It will take up to 10 minutes for a new bill credit request to show on your account, and the page will need to be refreshed. To see bill credits, check your transactions history. A confirmation email or SMS text message will be sent based on the communication preferences set on your account. The Xfinity Assistant will reply with: OK, you are all set and will soon get a confirmation email. You'll also see the credit in your transaction history and on your next bill. Is there anything else I can help with? If you don't qualify for a credit:
Xfinity Assistant will provide the reason your request doesn’t qualify. Xfinity Assistant will transfer you to an agent. Responses will vary by scenario and account history review.
EG
Expert
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118K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.3K Messages
8 hours ago
Hi there, I hope your day is going well. Thank you so much for reaching out to us regarding your credit concerns. Did you know you can now request a credit online for the time the service was down. Here is a link on how to Request a credit from the Xfinity Assistant.
If you qualify for a credit:
Xfinity Assistant will confirm that a credit will be issued.
It will take up to 10 minutes for a new bill credit request to show on your account, and the page will need to be refreshed.
To see bill credits, check your transactions history.
A confirmation email or SMS text message will be sent based on the communication preferences set on your account.
The Xfinity Assistant will reply with:
OK, you are all set and will soon get a confirmation email. You'll also see the credit in your transaction history and on your next bill. Is there anything else I can help with?
If you don't qualify for a credit:
Xfinity Assistant will provide the reason your request doesn’t qualify.
Xfinity Assistant will transfer you to an agent.
Responses will vary by scenario and account history review.
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