Visitor

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1 Message

Friday, March 27th, 2026 8:02 PM

Internet

I am an Internet customer paying $100 a month. Can we do better. 

Oldest First
Selected Oldest First

Expert

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117K Messages

4 hours ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.6K Messages

4 hours ago

Hello @user_9pdeoe Thanks for reaching out. We will need to check you account specifics to see what we can do in terms of discounts and savings. But we'd be happy to do so for you. Please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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