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user_8m08jx
1st Topic

Visitor

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1 Message

Sunday, December 14th, 2025 1:34 PM

Internet

I hate this company. I get a payment arrangement, spoke with 4 “agents” in chat 2 days ago . My service gets turned off. So I call get transferred twice. Then after 2 hours on the phone I’m assured my service will be fine now and my payment arrangement is in. Wake up today and my service is off again! The Xfinity AI is [Edit: Language]. I need someone to reach out and fix this issue. 

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Updated 

1 day ago

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EG

Expert

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114.9K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEva

Official Employee

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2.2K Messages

1 day ago

@user_8m08jx I apologize for the frustration with your payment arrangement and current services. Please keep in mind scheduling a payment does not equal a payment arrangement and new statements may change your past due amount. You can send us a direct message here and we can check your current payment arrangement status and amount. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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