Internet

Hello user_k3k5t6! Thank you for being a Xfinity customer and for reaching out to us on our Xfinity Forums for help with your account. I have a feeling that a promotional rate is coming to an end causing the monthly cost to increase. I'm sorry if this has come as a surprise. I tend to forgot when my promotions are ending as well. If you check out page 3 of the Xfinity statement you should see if the internet rate was on a promotional price and when it would end. 

I know it's vital to keep costs low, and I would love to help you to see if there is a better option available. 

Can you please send us a direct message with your name and service address? From there I can verify the account and dig into our options. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it