vncdouglas's profile

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Wed, Oct 21, 2020 6:00 PM


I moved in mid July and the Comcast guy came over to hook up the TV.  I was going to have the internet also hooked up. He jurked around for about 1/2 hour he was telling me the person who hooked this up before him did't know what he was doing.  He was in the living room hooking up the TV then he left and said nothing.  I thought he going to his truck and be right back but no he left.  He was working in my bedroom doing a hook up there for the TV.  He pulled all the wires out of the wall from the wall plug. Did he put the wires back in the wall and hook up the TV  NO.  So I hooked up the computer I looked for the cable connection don't have one. So now I been paying $50.00 a month for high speed internet and I am getting free WI FI  that I hate how slow it is. The call centers automated system always hangs up on me .  The wait time to talk to customer service is horrible my call back was at  12;30 at night.  So now I have paid for 3 months of free internet. I don't even have a internet connection I tried to make an appointment got hung up on from the automated system.





Official Employee


6.1K Messages

6 m ago

Welcome to the Xfinity Forums, @vncdouglas! Thanks for posting. This isn't the experience we want for any of our customers. I'm sorry that you haven't been able to use your internet service and speeds since installation and would like to help get this resolved and issue credits for the time you haven't been able to use your internet. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and your service address, and we get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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