Visitor
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1 Message
Internet Upgrade, New Monthly Bill Incorrectly Much Higher
I would like to upgrade my Internet package from Gig x2 to the 2 Gig plan. My bill should only increase from $173 to $185, but it is jumping up all the way to $308/ month... I have not completed this upgrade yet because I would like clarification on this first. Please advise.
XfinityAdrienne
Official Employee
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1.8K Messages
5 hours ago
Good Morning, @user_kb26! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure that you have the best rate of the services that are enjoyed within the home. I would be more than happy to explore all options with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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