Visitor
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1 Message
Internet tv service
Why have I suddenly been charged for your tv services when if you look back to September 2023 when you charged me for that add on service I have never active the service and I have not used your services at all. So I feel rather upset and annoyed that you’re charging me for that.
i am disputing that and would really appreciate you crediting my account with all the money that you’ve taken for this service .
I am on an automatic payment plan with you and it’s only come to my attention now after checking my account
I hope this situation can be resolved
XfinityRaf
Official Employee
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1K Messages
1 year ago
Good afternoon @user_421bd1. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this billing issue and see what we can do.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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