1 Message
Internet shut off even after scheduling a payment
Xfinity, shame on you. You guys tell me to schedule a payment and that you'll keep my service on, and once I do you guys shut my internet off the next day. This is absolutely ridiculous. I literally have done everything I can to try to connect with someone and explain the situation and keep getting looped to the awful chat assistant that repeats the same thing over and over. I can't believe this is how you guys treat paying customers I am seriously going to leave this service once I am paid off.
XfinityEricB
Official Employee
•
2.1K Messages
2 months ago
@user_s7rmci That certainly isn't the experience we want for you after setting up a payment arrangement. I would be happy to review the account to see what happened. I see you sent us a direct message already, and I can continue with you there to get access to the account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for us to request a direct message before sending one to us.
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