Visitor
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1 Message
Internet service only
Hello,I am looking to modify my account by dropping my television and streaming bundle entirely. I would like to switch to a standalone, internet-only plan [5.1].Specifically, I am looking to move to the standalone 300 Mbps internet tier with unlimited data, using my own modem/gateway equipment. I do not want any promotional trials for streaming hardware (like the Xumo box) or any bundled add-ons.Please let me know how we can proceed via secure message to verify my account details and review the pricing for internet-only options in my area.Thank you.
XfinityRaf
Official Employee
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1.4K Messages
4 hours ago
Good afternoon @user_3a5nxf. Our team can review your account to see what promotions are available. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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