Visitor
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3 Messages
Internet service disconnected
Good morning, yesterday morning I had applied for a payment plan for my past due internet service bill, it said something along the lines of paying $50 toward the payment plan and I also set up a scheduled payment date for January 22nd.
I am on the understanding that if I fail to make my payment by the 22nd my service will be suspended. Once I applied for the payment plan it disconnected my service shortly afterwards. I spoke to someone via the chat support, and I was able to get my service restored then.
Fast forward to this morning, and despite my payment plan being active, my internet service has once again been suspended. What can I do to get my service reactivated until my January 22nd payment?
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_27aa83
Visitor
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3 Messages
1 year ago
Ok, thank you for moving it! I was unaware it wouldn’t be a good fit in this section
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XfinityTy
Official Employee
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376 Messages
1 year ago
Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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