Visitor
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1 Message
Internet Service Cancellation
When I try to cancel the Xfinity internet service online, the chat AI bot asks me to request a callback. The earliest time is 6 days. I just simply want to cancel. Is there an easier way?
Visitor
•
1 Message
When I try to cancel the Xfinity internet service online, the chat AI bot asks me to request a callback. The earliest time is 6 days. I just simply want to cancel. Is there an easier way?
XfinityKassie
Official Employee
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2.2K Messages
2 days ago
@user_d4rgg0 Good morning! Thank you for reaching out to our Xfinity Forums Community. While we hate to lose you as a customer, we understand life needs change from time to time. I'd be happy to help you with your account, and the transition of closing your account. To begin, please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityKassie
Official Employee
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2.2K Messages
1 day ago
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