Internet Service Cancelation

Hello user_4bnzzk, thanks for taking the time to reach out on our Forums. Although we hate to lose you as a customer, we definitely understand the circumstances and appreciate the time you were with us. My team is here to help, and we can assist you with canceling your account. To better assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message