kyleligenza's profile

New Poster

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1 Message

Wed, Jan 6, 2021 7:00 PM

Internet service bill increase again.

For a while I was at 49.99 a month, then it shot up to $69.99, then $77.95 with my internet only 100mbps service.  Now I'm at $80.95.

Around here people get 1000mbps with Whip City Fiber for $69.95 a month.  I don't understand why you guys can't be competitive with that in your rate.  I suspect, probabaly to make up for the loss in customers you surely experienced once Whip City Fiber came to town.   I think it's kind of ridiculous that I'm being charged nearly 11 bucks more for your service which is 10 times less the speed of Whip City Fiber.  If I'm being honest, I'd switch over in a heart beat, the only reason I'm still with you is because I live in a condo and they haven't gotten to the point where they can do the necessary construction to hook us up.  

Responses

Official Employee

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375 Messages

5 m ago

@kyleligenza Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/38TYtpZ;

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