U

Visitor

 • 

1 Message

Monday, May 5th, 2025 4:22 PM

Internet rate

Hi,


My promotional Internet rate is about to expire after 24 months and the new rate is going to be more than triple.  I am wondering whether there is an option to get the cost back down?

Any help is appreciated..

Official Employee

 • 

1.6K Messages

1 month ago

@user_zspp9v Thanks for reaching out. I can definitely check to see if we have a new promotion for you.  Please send me a direct message with your name and address. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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