Internet rate hike with new modem

New modem sent to me recently. Although old modem was working fine. The new modem did not work and a tech had to come out and replace it with another modem. Speed has not changed at all. I noticed my bill went up by $10 a month.

And there's language in my bill. About a discount ending in December 2024 and December 2025. But there is no clarity on what these discounts are for.

Seems deceptive...

Also seems I cannot enter data into the Description field using my browser on computer and had to use mobile browser.

Responses

XfinityMichaelC

Administrator

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4.2K Messages

1 year ago

Hello, @desmo907! Thanks for reaching out to us on the forums! I apologize to hear of the confusion you are having with your bill. It sounds like you are in a promotion where you have a 2-step discount. You get one set price for the 1st year so the bill will only go up so much and then after the 2nd year, your bill will be on the everyday price. As for the $10 increase, did you subscribe to a premium channel like MAX during a promotional period?

As for the modem, when you are renting the Xfinity gateways we will send you a new modem every 3 years to make sure your equipment is getting the latest software and can handle the increasing speeds as they continue to roll out. Please let us know if there is anything else we can assist you with.

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desmo907

Contributor

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112 Messages

1 year ago

Ah yes, I did have Max and canceled it.

You say Bill go up "so much ". Ha

That is deceptive..how much?

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desmo907

Contributor

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112 Messages

1 year ago

What portion? Lol

Promotional Discount -$60.00 Includes a 24 month $60.00 Promotional Discount. A portion of this discount will end on Dec 22, 2024. The remainder of your discount will expire when your promotion ends on Dec 22, 2025.

Automatic Payments Discount Including Paperless Billing -$5.00 Discount applied while enrolled in both Automatic Payments and Paperless Billing.

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XfinityMichaelC

Administrator

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4.2K Messages

We can certainly take a closer look into your account and see what the price would go up to at the end of year, @desmo907. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Billing

desmo907

Internet rate hike with new modem

XfinityMichaelC

desmo907

desmo907

XfinityMichaelC

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