Visitor
•
1 Message
Internet promo expired, bill jumped from $65 to $94 - loyalty options?
Hi there - my promotional rate on my Xfinity Internet plan just expired and my monthly bill went from $65 to $94. I have been a customer for years and I also have Xfinity Mobile. AT&T Fiber is available at my address for around $35/month, so before I consider switching I wanted to see if there are any loyalty offers or new promotions that could bring my rate back down. Happy to provide account details over private message. Thanks for any help!
XfinityJeffB
Official Employee
•
566 Messages
2 hours ago
Hello VenkyH, thank you for reaching out here in our Xfinity Community forum. I would be happy to go over some options with you to try and save you money, I just need some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0