Visitor
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5 Messages
Internet price increase w/o warning
My home internet bill increased from 105 to 133 this without warning. Zero correspondence. Frankly I’m not sure how you call that anything close to “customer service.” I do not pay for any additional tv packages. To have to pay 133 a month for internet is a bit ridiculous, especially without notifying your paying customer about an increase. This isn’t the first time I’ve had to deal with an issue with xfinity and frankly it is starting to become exhausting.
XfinityDilary
Official Employee
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2.6K Messages
2 days ago
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EG
Expert
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113.4K Messages
2 days ago
Concern moved here to the Billing help section.
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Again
Expert
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32.5K Messages
1 day ago
@user_62j1qe
The onus is on you to read your billing statement every month. The increase in your bill was noted in your billing statement either the month before or two months before. It's usually on page three. So, you should be calling out yourself and not "customer service".
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