1 Message
Internet plan did not change?
I changed my internet plan a couple of months ago to gig speed. I havent been on the xfinity app in awhile and I am just noticing that it still shows my old internet plan that only have up to 800Mbps (internet Blast!) instead of the 1000Mbps (my new gig plan) under the services tab of the app. However under account tab -> Xfinity plan details, it shows that my current plan is up to 1000Mbps.
XfinityLinda
Official Employee
•
2.4K Messages
2 years ago
Thanks for meeting us here in our community, @ritchii. We would be happy to take a look at your account to verify what internet plan you are on. If we may, please send us a Direct Message with your name and complete service address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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brandonbyrd
1 Message
2 years ago
Ever get this figured out? Same thing is happening for me.
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