devonstoeber's profile

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1 Message

Wed, Sep 30, 2020 4:00 PM

Internet Plan Changes

My internet plan for the previous year was about to expire next month. I went through the steps of selecting a new internet plan a week ago, however I am not seeing any changes on my account or any changes for my billing. My billing schedule still matches the price of my previous plan. My previous plan was supposed to end at the beginning of October and I can not lose internet at this time due to virtual learning right now - so I am hoping to confirm my plan change was successful and avoid any gaps in coverage! Please help!



Official Employee


6.1K Messages

7 m ago

Hello @devonstoeber


Thank you for using the Xfinity Forums to confirm your billing changes.  I know how important it is to have an active internet connection for remote learning and would be more than happy to help get the changes finalized if you haven't already. 

Can you please send me a private message with your first and last name and account number? ? To send a private message, click on my name, "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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