Visitor
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1 Message
internet payment issue
employee #3992001
This employee lied multiple times about my payment for my service to be turned back on after confirming payment was received, and retracted his statement
Visitor
•
1 Message
employee #3992001
This employee lied multiple times about my payment for my service to be turned back on after confirming payment was received, and retracted his statement
XfinityLinda
Official Employee
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2.7K Messages
2 hours ago
Thanks for meeting us here in our community, @user_gdjrte, about the payment issue and your experience. We'll gladly investigate, and assist. Please send me a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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EG
Expert
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121.1K Messages
2 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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