New Poster
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1 Message
Internet Overage Courtesy Month
Hello,
Earlier this month when I checked my data usage meter, it said that I had 1 courtesy month left to exceed my 1.2TB cap w/out penalty. Checking today, it says I have been charged $30 for exceeding my data cap. What happened to the courtesy month? Does it say I am being charged but the charge will be removed from my bill at some later point?
Thank You.
Responses
XfinityJoeB
Official Employee
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6.8K Messages
7 m ago
Hello jhlmendez. Thank you for visiting and posting on our Forum. I can help review your data usage history and the fees you have been charged. To get started, please send me a private message and include your full name and service address so I can access your account. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
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