U

Friday, January 19th, 2024 10:50 PM

Closed

Internet outage

Why cant i get a refund for a week of my wifi not working? I get that you guys are doing service on it, but im paying over $100 dollars and to not have working wifi is really annoying. I CANT EVEN TALK TO A REAL PERSON because of the “outage” in my area. 

Expert

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110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.5K Messages

1 year ago

Hello, @user_r918sm. Thanks for reaching our team on our Forums page. I certainly understand the importance of having services up and running. We can definitely help and look into your compensation request. Please send a DM with your full name and full service address. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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