Jpvqtran's profile

Regular Visitor


5 Messages

Tue, Sep 21, 2021 12:46 PM

Internet outage


can you give me two credit for internet outage on sept 15 & 16 due to Nicholas storm.



Official Employee


339 Messages

1 m ago

Good morning @Jpvqtran and thank you for reaching out to our Digital Care Team on our forums today, we hope you are having a fantastic Tuesday so far! We'd be happy to review your account and apply any applicable credits. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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