Jpvqtran's profile

Regular Visitor


5 Messages

Sun, Sep 19, 2021 11:08 PM

Internet outage


My internet was outage for two days due to the storm Nicholas on Sept 15 and 16. I could not do any work from home.

I would like to get credit for two days.





4 Messages

1 m ago

You will have to call them.  It will be painful.  Just keep at it.  Eventually, you will get a reasonable person on the phone who speaks enough English to help you.  Keep at it.   Good luck.  Thanks!




89.9K Messages

1 m ago

Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance. 

Official Employee


339 Messages

1 m ago

Good morning @Jpvqtran and thank you for reaching out to our Digital Care Team on our forums today, we hope you are having a wonderful Monday so far. We'd be happy to review your account and apply an applicable credit for the downtime.

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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