Internet outage reimbursement

My internet has been out for nearly 6 days. I assume that since service was only provided for 80% of this month my bill will be 20% lower?

I also work from home and have been unable to do so for 4 workdays. I'll deduct that at my hourly rate. Is there a good email to send the bill to?

Responses

CCFelicia

Problem Solver

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311 Messages

2 years ago

Hello @user_a92da6 I'm very sorry that your services have been down for the last 6 days, which has affected your work, this is not the experience we would like for you to have, so my team would like to assist.

Can you please send our team a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_3bdcae

Visitor

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2 Messages

@XfinityFelicia Thank you. I've done that but received no response. How long until I receive an answer? All my neighbors HAVE internet. I am the only one without because the line to my house is down.

2 years ago

0

Again

Expert

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31.4K Messages

@user_3bdcae

FWIW, Comcast won't reimburse you for your down time at work. They will only reimburse you on your bill for the time you were down.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

0

Billing

user_a92da6

Internet outage reimbursement

CCFelicia

user_3bdcae

Again

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