gingerf's profile

Regular Visitor

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4 Messages

Sat, Nov 21, 2020 8:00 AM

internet only

I had an internet-only plan this last year. I've been very happy with the internet-only plan so far and would like to stick with it (rather than looking at switching to another provider). Could someone help me renew the contract or find a similarly priced plan? I've contacted customer service twice via Chat and wasted over an hour (once I was cut off/the customer service rep disappeared and the second time they were taking forever to respond/locate options and I had to end the chat). Thanks.

Responses

Regular Visitor

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3 Messages

7 m ago

I'm in the same situation.  I saw @ComcastMartin and @ComcastMorgan helped someone here.  I hope they could help us too.

Official Employee

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6.7K Messages

7 m ago

Hello gingerf. Thank you for visiting and posting on our Forum. I can assist with reviewing your account for available offers that can help keep your rate low. We def. value your business and do want to see you go! Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @eql, thanks for reaching out to us on our Forums page. We would be more than happy to assist you with reviewing available promotions. I see you have already sent us a private message and I have responded. Thank you! 

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