Internet Only Service

Longtime customer here (as in decades, as is "Xfinity" didn't even exist) and I just recently called in to discuss dropping cable service while keeping internet and mobile with the company. Important things to note: we watch very little television. There are a handful of channels we may watch on a regular basis, but those are actually available through a streaming service which we already pay for, so picking back up those watched channels is no issue. Also, both people within the household work from home. To keep my 1gig speed, I was told the total price (w/ equipment+tax) would be $128 and change. I had checked on the cost to new customers, which appears to be around $86. A FORTY dollar+ difference for a new customer compared to a decades long customer? Seriously? Look, I get you want to draw in new people, therefore you give them an extra discount, but $40 dollars is just outrageous. And the only benefit I get offered is the $10 dollar autopay discount?  So I ask how much it is to drop to the next speed tier, and the difference is only $5. My mind is boggled. I would have to drop more than half of my current speed to get a similar pricing as a new customer!

The first rep GIGGLES in my ear when I ask to speak to a supervisor and then insinuates that he'll transfer me to someone who can explain it, so I understand, but instead dumps me onto a sales person. Yes, this was a foreign rep. That person indicates that they can just "cancel" my service and then re-sup me so I can get the "new" price but that it has to be done by the first dept I called, so she transfers me over, without explaining my complaint. Last guy is like, this is the price - too bad. I am FUMING right now that yet again, a customer who has stayed for so long is "punished" for their loyalty.