Visitor
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1 Message
Internet only plan
Hello! I’d like to downgrade my plan to just the internet, no tv or home phone, but am unable to do so through the app, thank you!!
Visitor
•
1 Message
Hello! I’d like to downgrade my plan to just the internet, no tv or home phone, but am unable to do so through the app, thank you!!
XfinityVianney
Official Employee
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2.9K Messages
2 hours ago
Thank you for reaching out. I see you ran into some hiccups making the changes online, and we'll be glad to help you here. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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