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Monday, June 10th, 2024 3:51 AM

Internet only bill higher

Sir/Ma’am:

   We have Xfinity internet only. Recently it went up quite a bit.  $145 for internet only is ridiculous… We’ll need to switch to a new promotion or we’ll need to switch, thank you. 

V/R,

[Edited: "Personal Information"]

Expert

 • 

104.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

960 Messages

1 month ago

@user_pt30ty Good morning! Thank you so much for reaching out to us for help with the account. I'm sorry to hear that the price has jumped so high! I know that our higher speed tiers can be more expensive especially when promotional deals end. It's vital to stick to a budget with the way prices are rising, let's see how I can help out to keep the rates low for the services you need. Thank you for allowing us this opportunity to keep you as a Xfinity customer! 

Please send us a direct message with your name and service address. From there we will verify the account and see what speeds you need and what options we have for lowering the cost. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

1 Message

Do you guys no longer do phone calls chatting is so time consuming and takes longer than it needs to. 

Official Employee

 • 

763 Messages

 

user_aenbzg We understand the need to help our customers in whichever platform they perfer, Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. You can continue with reaching out to us here or you can use the link below to schedule a call back at your convenience.  https://www.xfinity.com/support/schedule-callback/

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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