Visitor
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1 Message
Internet only $60 to $100/month
This is absolutely unacceptable. I was not on a promotional offer that expired. Xfinity simply nearly double my bill one month. I'm a single man using basic internet, no cable or gaming streaming. I'm not going to be paying $100 per month for basic internet at basic speeds.
Fortunately I'm in an area with a lot of provider options, so I don't have tolerate this kind of treatment.
CCChelseaA
Problem Solver
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637 Messages
3 years ago
Well hello there!
We appreciate you taking the time to reach out to our team within our very own community!
We'd be happy to help with exploring what options are available to reduce your monthly rate and can certainly understand wanting to fine a more suitable rate! Rest assured, you've come to the right place!
Please feel free to join us via direct messaging and we'll be here to assist!
We look forward to hearing from you!
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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