2 Messages
Internet Monthly Charge TWICE What It Was?!
My monthly payment went from $60 to $111 which I now realize was due to a 2-year promotion that ended last month, but only adding a note to my statement to let me know WHEN I CHOSE PAPERLESS BILLING AND AUTO-PAYMENTS means I had no idea of the increase until it had already been processed through my bank.
PEOPLE ARE LIVING PAYCHECK TO PAYCHECK doubling their payment with no communication or options UPFRONT is shady at best. Do better.
EG
Expert
•
106.6K Messages
5 days ago
The concern is not "Home Networking" help related.......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
EG
Expert
•
106.6K Messages
5 days ago
@user_l5pkdd
Don't post that personal / private information that the employee @XfinityThomasC requested here on these open public forums. Send it to the support team via a private direct message. Here's how;
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
0