U

Visitor

 • 

1 Message

Tue, Jul 27, 2021 3:29 PM

Internet issues problems

The internet and cable tv has been down for 2 days now and it’s been interfering with our ability to work. This has cost us money and time and nothing is explained about what’s going on in the area. I’d like to get reimbursed for this offline time. 

Responses

EG

Expert

 • 

89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance.

Official Employee

 • 

135 Messages

2 m ago

Hey there, I would be happy to get this taken care of for you.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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