Internet Issues - Credit for Time Lost due to no service

We traveled and were out of the country for ten weeks June, July and returned Mid-August. Upon return we noted a lag in our internet and the connection was dropping out on occasion with no notice. This has a drastic effect on my wife’s work activity and in fact interrupts the process of producing work. Staring at the screen with what we like to call “The Spinning Wheel-of Death” waiting for the Internet to recover. Then realizing that the file she was working on is has disappeared apparently consumed by “The Spinning Wheel of Death.” Can you imagine the impact this has on productivity.

Forced to work from our home office following the onset of the COVID Pandemic in 2020 and then crippled for a year fighting for her life to beat Cancer 2021, we survived but this nonsense with the internet is really getting old. Following the removal and replacement of three Gateways (Modems) or whatever you want to call them in the past two weeks, two visits by Comcast Techs this past week, we’re still in limbo struggling with slow of no connection speed and from what I understand on Work Ticket #[Edited: "Personal Information"] for additional service?

At this point we can’t even figure out what plan we are on (This information is not assessable or available Online) and in other words, what are we paying for under the so-called Diamond Plan? This information does not seem to be available through either the Assistant or Live Agents?

[Edited: "Personal Information"]

@donaldh1 - Hello. Thank you for your feedback and for contacting us here for help with your Xfinity services. It is important to us that you have a great connection in every room and on every device, and you've reached the right place for help. Let's take a closer look and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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And BTW? Xfinity flipped the switch on us as usual and NOW WE HAVE FASTER THAN THE SPEED OF LIGHT 5 GHz INTERNET SPEED (Well maybe some us do, not us) and as an extra added feature of the 5 GHz our Security System Cameras don't work on 5 GHz. [Edited: "Inflammatory"]