Visitor
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2 Messages
Internet Essentials - selected wrong speed / $ during application
I just applied for Internet Essentials and could swear I selected $14.95 plan in the 1st screen but my order confirmation email shows $29. I also do not need or want the xfinity equipment as have my own that I prefer to use.
can someone help with this online? I have a health issue that makes speaking physically painful.
XfinityThomasC
Official Employee
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3.7K Messages
4 hours ago
Hello, @user_8jdhsv we can reach out to Internet Essentials chat support to help make the correction to your order. To set the proper expection they may not be able to without having to speak with you first. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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