Internet disconnection

about three weeks ago, we paid a past due balance of $320.00, now our service is suspended again, and I’m trying to see if there is any way that I can split the past due balance into two payments of $151.00… I can make a payment of $150.00 today, and the remaining amount next Friday.. please understand that we aren’t just trying to skip out on our bill, we are just going through a difficult time. My father, and brother in law passed away from covid 10 days ago….. please, is there is anything you can do to help me.. I’m not looking for a handout, only a helping hand.. my daughter has to be home for distance learning after a classmate came to school and unknowingly exposed the whole class to COVID-19… I just started a new work from home job for an insurance agency , and I cannot work with our service being suspended… please let me know if there is anything I can do to work out a plan to pay our bill in a way that we can afford, or at the very least any program that will allow us to bring the account current in a way we can responsibly afford…… please…. 
everytime I call during business hours, I am told I can’t talk to an agent without some paying the past due, and I can’t pay the past due without help… I’m just trying to do my best to keep my entire life from spinning out too far… I don’t want to lose another family member, and it feels like the hits keep coming…. 
I hope to hear from you soon… thank u