Mswalley84's profile

Regular Visitor

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7 Messages

Wed, Sep 15, 2021 10:13 AM

Internet disconnection

about three weeks ago, we paid a past due balance of $320.00, now our service is suspended again, and I’m trying to see if there is any way that I can split the past due balance into two payments of $151.00… I can make a payment of $150.00 today, and the remaining amount next Friday.. please understand that we aren’t just trying to skip out on our bill, we are just going through a difficult time. My father, and brother in law passed away from covid 10 days ago….. please, is there is anything you can do to help me.. I’m not looking for a handout, only a helping hand.. my daughter has to be home for distance learning after a classmate came to school and unknowingly exposed the whole class to COVID-19… I just started a new work from home job for an insurance agency , and I cannot work with our service being suspended… please let me know if there is anything I can do to work out a plan to pay our bill in a way that we can afford, or at the very least any program that will allow us to bring the account current in a way we can responsibly afford…… please…. 
everytime I call during business hours, I am told I can’t talk to an agent without some paying the past due, and I can’t pay the past due without help… I’m just trying to do my best to keep my entire life from spinning out too far… I don’t want to lose another family member, and it feels like the hits keep coming…. 
I hope to hear from you soon… thank u

Responses

EG

Expert

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89.1K Messages

6 d ago

Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance. 

Official Employee

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445 Messages

6 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am so truly sorry for your loss and would love the opportunity to look into how we can best assist you in this difficult time. I've got three kids myself that did distance learning last year and work from home so I understand how vital it is to have working services. Please send us a direct message to "Xfinity Support".

 

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Regular Visitor

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7 Messages

@XfinityBillie I think I did it correctly…. I’m not sure…. I sent a message, and I was already signed in I think 

Official Employee

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445 Messages

I still haven't received a message. You are clicking the chat icon in the upper right hand corner of your screen and then searching "Xfinity Support" in the to line to send the message?

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Regular Visitor

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7 Messages

@XfinityBillie I think I found it… give me just a second to send it 

Regular Visitor

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7 Messages

6 d ago

I think I sent it correctly….

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