Visitor
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2 Messages
Internet disconnected
So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working FINE before they turned off my services. Xfinity is the worst internet company I have ever experienced. With the repetitive and ineffective live agents to the prices of their internet. And I paid the bill for nothing because I can’t use the internet for almost a week. I feel scammed and taken advantage of. And then Xfinity is hard to contact so I have been talking in circles. I’m extremely disappointed [Edited: "Solicitation"].
EG
Expert
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115.4K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.7K Messages
2 hours ago
Good Morning, @user_w2jhy1! Thank you so much for taking to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet connection, it certainly is not what we want for our customers. The services can take a bit to come back online once it has been restored, are you still offline? Can you share with us any troubleshooting you have completed?
(edited)
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