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user_ucg1wd
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Visitor

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1 Message

Tuesday, December 9th, 2025 12:00 AM

Internet disconnected

Internet disconnected because it says I have a past due balance of $0. Can’t get in touch w live agent 

Question

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Updated 

6 hours ago

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EG

Expert

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114.8K Messages

6 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityVictor

Official Employee

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1.8K Messages

6 hours ago

 

user_ucg1wd Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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