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Sheng22
1st Topic

Visitor

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4 Messages

Wednesday, September 10th, 2025

Internet connection

Haven't had internet last two days and already paid bills usually on time.  Connected support but it's useless

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5 days ago

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EG

Expert

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113.3K Messages

5 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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Sheng22

Visitor

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4 Messages

There's no outages but its scheduled for maintenance on the 12th. It hasn't worked for e days now and nothing I can do without someone coming to check it out 

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5 days ago

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EG

Expert

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113.3K Messages

5 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJosephA

Official Employee

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1.9K Messages

5 days ago

Sheng22 are you able to confirm if your modem is on or offline? You can check the status of your service and equipment in the Xfinity app. If your modem is offline after troubleshooting we may need to schedule an appointment. 

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Sheng22

Visitor

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4 Messages

@XfinityJosephA​ its offline how soon can we schedule?

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5 days ago

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XfinityBradM

Official Employee

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1K Messages

Our team can assist with setting up an appointment, otherwise, you can use the Xfinity app to do some quick automated troubleshooting to get access to a calendar to schedule a technician if your account fail the service checks. If you would like to work with our team please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

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