1 Message
internet connection check
Why do I have to pay $40 for a technician to come and check the wiring in my new apartment? Previous tenants are using it without a problem. Moving my existing Xfinity service to the new apartment, I'm being asked to pay $40 for "checking the wiring". Seems odd. I'm paying for a service where I must pay an additional $40 to make sure the service is working correctly?
Analogy: Seems like I am buying a new car, but they are going to charge me extra to check it out to make sure it works before I drive it off the lot. Weird.
EG
Expert
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110.5K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
2 years ago
Hello @user_c24e1d! Thanks for taking the time to reach out to us on Forums! We value you as a customer and my team is here to help. We would love to further look into this on our end, please send us s Direct Message to better assist you.
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