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Wednesday, January 17th, 2024 11:59 AM

Closed

Internet billing increase

I have called several times and have been waiting for someone to call me back in regards to the mistake that was made on my account. I called in to get a new modum. The gentleman that I spoke to talked me into getting more speed, Although my contract that I had for the year was not even up yet.  it's not up until April or may. I asked several times if the price was gonna go up, and I was told it was only gonna go up by $10 or $15 that it would still be under a $100. My bill is a $150 a month now for internet service. I am completely pissed off. I have been a customer for many years and I am so ready to walk away as your pricing is getting out of hand. Internet should not be $150 a month That is completely ridiculous.. Also was sent a little box for streaming and that was $15 a month which I didn't even ask for so I'm being built for something that I didn't even call in for. I do not appreciate items being added to my bill without my knowledge and I never received anything from this man that I was talking to on the phone about the price breakdown because if I would have seen the price breakdown. I would've never signed it and agreed to it. What I did get I signed but there was no prices on it. This is your customer service person's error that I am now having to pay for it's unacceptable. This matter needs to be addressed ASAP. I don't know if your reps get a commission for upselling but if that is the case then I got duped by your employee So that he could get a bigger commission. 

Official Employee

 • 

2.5K Messages

1 year ago

Hello, @user_p2oy0e

Thank you for reaching out to the community forum, it’s great we can connect this way! Our team of Billing gurus would love to research these charges and make corrections to your bill. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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