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adihash
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Conversationalist

Regular Visitor

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13 Messages

Friday, March 27th, 2026 6:54 PM

Internet bill went up.

My Internet bill went up. Are there any new promotions to lower my bill or should I switch Internet provider?

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Updated 

18 hours ago

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EG

Expert

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117K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMartyR

Official Employee

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3.1K Messages

1 day ago

 

adihash  Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account, and see what promotional options are available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! Members that have Xfinity Internet in the home are already eligible for Xfinity Mobile. There are no line fees, members pay for the data plan you choose each month. You have an option to bring your devices if compatible, and you can purchase a new device upfront, or on a payment plan. Have you considered switching mobile providers, or are you already a Xfinity Mobile customer? 

 

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adihash

Regular Visitor

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13 Messages

18 hours ago

I'm not Xfinity Mobile customer and I'm all set if it comes to wireless service. I just need home Internet. Thanks

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XfinityShawn

Official Employee

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2.3K Messages

 

adihash We can definitely help you find a new internet promotion today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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18 hours ago

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