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Visitor

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3 Messages

Friday, October 14th, 2022 2:02 AM

Closed

Internet bill surges after current contract ends

Hi,

My current contract expires soon. I just noticed my monthly charge will go up by more than $50/month. It is really too expensive. I only have 3 devices to connect and the existing plan sold to me last year is an over-kill. During this bad economic time, I only want to keep the old monthly charge the same and am willing to downgrade the speed. When I called the customer service, I was told the cheapest plan they can sell me will still be 70% more expensive than what I pay today. Can you help me out? 

Thanks. 

Accepted Solution

Contributor

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234 Messages

3 years ago

Hi there, thank you for taking the time to reach out and express your concerns. I understand your promotion will be expiring soon, and it would be my pleasure to go over your options for a new one. To get started, let's move to a private chat to pull up your account. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.

Visitor

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3 Messages

@XfinityVanessa​ Unfortunately, it didn't go anywhere. I was given again the exact same price that I got from the customer service via phone call and/or the price I see in my account after logging in. All are much more expensive than I am paying today.

Official Employee

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2.1K Messages

Hello @popomama I responded to you in the private chat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

thank you for the help.

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