Visitor
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3 Messages
Internet bill surges after current contract ends
Hi,
My current contract expires soon. I just noticed my monthly charge will go up by more than $50/month. It is really too expensive. I only have 3 devices to connect and the existing plan sold to me last year is an over-kill. During this bad economic time, I only want to keep the old monthly charge the same and am willing to downgrade the speed. When I called the customer service, I was told the cheapest plan they can sell me will still be 70% more expensive than what I pay today. Can you help me out?
Thanks.
Accepted Solution
CCVanessa
Contributor
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234 Messages
3 years ago
Hi there, thank you for taking the time to reach out and express your concerns. I understand your promotion will be expiring soon, and it would be my pleasure to go over your options for a new one. To get started, let's move to a private chat to pull up your account. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.
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