Internet bill is too expensive; looking for other options

Thank you for bringing this to our attention, and I completely understand your concern, @user_us3qdm . A 60% increase in your monthly bill is significant, and I can certainly appreciate why you're exploring other options. We'd hate to lose you as a customer and would be happy to review your account to see what promotions or package changes may be available. While promotional pricing can expire, we always want to make sure you're receiving the best value we have available based on your services and location. If you'd like, let's take a look at your account together. Please send us a Direct Message with your full name and service address, and we'll review any available offers to see if we can help lower your monthly cost before you make a decision. We truly appreciate your business and would welcome the opportunity to keep you as part of the Xfinity family. 💙

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID